What is Parcel Protect?
Protection for goods sold online accidentally damaged, lost or stolen during shipping & delivery to your customers within Australia.
- Peace of mind delivery protection, designed for eCommerce merchants
- Comprehensive cover - low cost per transaction
- Online case & claim notification by your customer via our link on your website
- Dedicated support with simplified case and claims management
Who is this policy for?
Wholesaler and retailer eCommerce businesses with a current ABN & located in Australia.
Which eCommerce integrations do we support?
To connect with us, you will need to be operating your online sales & fulfillment via the Shopify eCommerce platform. Other platforms such as BigCommerce, WIX, Magento, WooCommerce, Maropost/Neto, custom or others are not currently supported.
Why do I need this? Isn't it the courier or transport company's responsibility?
Be careful not to assume your goods are automatically covered during transit. Couriers or transporters aren’t obligated to cover goods on a delivery. Sometimes they may offer limited protection or a warranty - but what they cover varies.
They may
- Be limited to a few defined events only
- Exclude damage if goods are accidentally dropped whilst being unloaded
- Have trading terms which specifically exclude damage cover during transit
- Cover a low dollar value
- Charge an excess
- Have difficult and lengthy claims processes
- This can get complicated – leaving your customers and your reputation at risk.
Take the hassle and guesswork out – look after your customers, goods & eCommerce business with Parcel Protect.
What level of cover is provided?
We provide comprehensive accidental damage cover for insured goods damaged, lost or stolen during delivery to protect you and your customers within Australia.
- Comprehensive cover for damage, lost or stolen during shipping & delivery
- For insured goods sold via your eCommerce store, to your customers within Australia
- 1 parcel or many within the same order
- Cover available up to $10,000 on individual items.
- Please Note: Watches and Jewellery are limited to a $500 per item
- Values include GST, Freight costs and relevant duties
- Exclusions & conditions apply – refer to Policy wording for more information
- Pay for use per transaction cover, billed monthly
- Simplified claims management - save time managing claims and more time running your business.
The full terms, conditions, limits and exclusions are shown in the policy wording located in your NTI Platform.