Clarity you can act on
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Monitor claims in real time
See your claims activity as it happens, including a clear view of how much revenue was recovered last month through successful resupplies instead of refunds.
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Measure recovered revenue
See exactly how much revenue you’ve retained through replacements. Understand where resupplies are most effective and where customers are most likely to repurchase.
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Gain insight on delivery issues
Get a breakdown of damaged, lost, and stolen deliveries to understand your delivery challenges and volumes in greater detail.
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See your resupply success rate
Track what percentage of cases are resolved through product replacement instead of refunds. This helps you measure customer satisfaction and ensure your inventory levels are in order.
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Calculate time you’ve saved
Your time matters. The merchant portal automatically calculates hours saved by having our team manage all customer and courier enquiries and communication.
Merchant portal features
Dashboard
Everything in one place – get an overview of your cases, shipments and billing information in a single view.
Shipments
See all your outgoing shipments, their protection status, value, destination and which carrier is delivering them.
Cases
All the detail on your claims cases, giving you live, 24/7 visibility of status, outcome and insight into the type of cases (lost, damaged or stolen) and which products are impacted.
Billing
Access all your billing information including invoices, payment details and your plan settings.
Plus:
- Real-time syncing with your store’s order data
- Custom filters and reporting options
- Export to CSV or Excel
- Mobile-friendly dashboard
- Automatic alerts for unusual patterns
- Historical data and long-term trend tracking
Merchant portal FAQs
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How often is the data updated?
Real-time syncing means your dashboard reflects current information within minutes of any changes.
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Can I export data for my own analysis?
Yes - full export capabilities in CSV and Excel formats for deeper analysis or reporting to stakeholders.
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How far back does historical data go?
Complete historical data from the day you start using Parcel Protect, with trending analysis available immediately.
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Can I share insights with my team?
For Enterprise plan customers, yes – you get multiple user access with different permission levels so your team can access relevant data.