How a delivery dispute goes without Parcel Protect.
You take care of everything - the product, the packaging, the dispatch. Then the courier drops the ball, and somehow the whole mess lands on your desk...
Available on
Right now, every delivery that goes wrong costs you
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3+ hours
gone on a single dispute - chasing couriers for evidence instead of growing your business.
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Replacement fees
for each lost or damaged order comes out of your margin - most courier claims cap at $100.
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81%
of customers contact you first, not the courier - so your reviews and rating take the hit.
Install in minutes on the platforms you already use
Install in minutes on the platforms you already use
You've spent 3+ hours...
on a problem that cost you more in time than the parcel was worth – before you even count the cost of replacement.
81%*
of customers contact the retailer first
Because to them, you're the brand. Your inbox. Your reviews. Your star rating. The courier is invisible - you're the one they remember.
*NTI ecommerce customer survey, 2023.
Protection made for eCommerce merchants
The all-in-one solution giving you the power to take on every delivery challenge
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The total package
Our eCommerce app paired with delivery insurance gives merchants a complete, seamless solution for protecting deliveries.
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Affordable, reliable cover
Comprehensive cover for loss, damage and theft for deliveries in Australia up to $10,000 per item with no excess.
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Rapid resupply or refunds
Customers receive fast, seamless resupply or refunds for covered items, ensuring issues are resolved quickly.
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Hard work handled for you
Our professional team manages every claim and coordinates communication potentially saving you loads of time and stress.
The app that protects your deliveries
Parcel Protect is an easy-to-install app that brings delivery insurance, fast resupply, and full claims management together in one simple platform. It creates a smooth experience for your customers and takes the workload off your team, ensuring delivery issues are handled quickly and professionally without disrupting your day-to-day.
How it works
Straightforward, every time. Sorting out delivery problems is normally a hassle. With us, it's three steps - and you're barely involved. Straightforward, every time. Sorting out delivery problems is normally a hassle. With us, it's three steps - and you're barely involved.
1
Start the Claim
Your customer clicks the claims link on your site — or you can lodge it for them. Quick and easy.
No login needed, no friction
2
Confirm the Issue
They enter their order details and tell us what happened.
Lost in transit? Damaged packaging? Stolen off the porch? We've seen it all.
3
We take it from there
Our system reviews the claim and triggers a replacement order. Fast resolutions, happy customers - without damaging your reputation.
Protection from the experts
We give you confidence in every delivery, so you can focus on running your business rather than managing claims.
- Up to $10,000 coverage per item
- Protection for loss, damage, and theft
- No excess or hidden fees
- Coverage for every Australian postcode
- Pay-for-use pricing so you’re only paying for the orders you ship
- Backed by NTI, Australia’s leading specialist insurance provider
Speedy resupply keeps customers happy
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Show them you’re looking after it
Customers don’t want the run-around when something goes wrong; they just want their order replaced quickly. A bad experience leads to frustration, broken trust, and 1-star reviews. The last thing you need!
As soon as a claim is approved, we automatically order a replacement for the customer directly through your store.
You get a new sale, the customer is happy, and everyone moves on without the admin headaches.
If a replacement isn’t available, we’ll arrange a refund just as efficiently.
You know this story too well
You take care of every detail. You pack orders carefully, keep an eye on tracking, and communicate with your customers. Then one delivery goes wrong, and suddenly it’s on you to make it right.
Couriers may offer limited delivery insurance and complicated claims processes that rarely help when you need them. Meanwhile, you’re refunding customers, replacing products, and dealing with reviews that don’t reflect your effort.
We change all that - helping you take control of delivery problems so they don’t disrupt your business or your reputation.
*NTI ecommerce customer survey, 2023.
We used to lose half a day a week to delivery disputes – and a few reviews we didn’t deserve. Now a lost parcel is a two-click resupply and the customer barely notices. It’s paid for itself many times over
Amara Chen
Your next shipment is already going out unprotected.
73% of online shoppers prefer stores that include delivery protection^
^source: NTI ecommerce customer survey, 2023.