Start the Claim
Your customers access your claims portal to lodge their claim, or you can lodge it for them. Quick and easy.
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Seamless delivery insurance giving you the power to take on every delivery challenge.
Peace of mind at checkout
Customers are more confident completing their purchase when they know their order is protected*. We resolve delivery issues quickly, helping to protect your reputation
Automatic replacement at 100% value
Once a claim is approved, we automatically process a replacement order through your store or arrange a refund.
Delivery insurance
Comprehensive cover for loss, damage and theft during delivery up to $10,000 per item.
The hard work handled for you
Our professional team manages every claim and can coordinate communications potentially saving you loads of time and stress.
* Antenna, National Consumer Survey, 2024
How it works
Normally when a customer has a delivery issue, the resolution process isn't always straightforward. With us, it is.
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Confirm the Issue
We bring up the order details and they tell us what’s happened and provide photos if necessary. Lost? Damaged? Stolen off the porch? We’ve seen it all.
3
We Handle the Rest
Once we verify the claim we'll organise a replacement order or refund. Fast resolution means happy customers!
Protection from the experts
We give you confidence in every delivery, so you can focus on running your business rather than managing claims.
- Up to $10,000 coverage per item
- Protection for loss, damage, and theft
- No excess or hidden fees
- Coverage for every Australian postcode
- Pay-for-use pricing so you’re only paying for the orders you ship Backed by NTI, Australia’s leading specialist insurance provider
Speedy resupply keeps customers happy
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No run-around
Customers don’t want the run-around when something goes wrong; they just want their order replaced quickly. A bad experience leads to frustration, broken trust, and 1-star reviews. The last thing you need!
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Automatic replacements
As soon as a claim is approved, we automatically order a replacement directly through your store so you can get it out to your customer without delay.
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No admin headaches
You get a new sale, the customer is happy, and everyone moves on without the admin headaches.
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Replace or refund
If a replacement isn’t available, we’ll arrange a refund just as efficiently.
You know this story too well
81% of customers contact their retailer first if there’s an issue with delivery*.
You take care of every detail. You pack orders carefully, keep an eye on tracking, and communicate with your customers. Then one delivery goes wrong, and suddenly it’s on you to make it right.
Couriers offer limited delivery insurance and complicated claims processes that rarely help when you need them. Meanwhile, you’re refunding customers, replacing products, and dealing with reviews that don’t reflect your effort.
We change all that - helping you take control of delivery problems so they don’t disrupt your business or your reputation.
*NTI ecommerce customer survey, 2023.
73% of online shoppers
prefer stores that include delivery protection^
^source: NTI ecommerce customer survey, 2023.